296bet Privacy Policy

1. Information We Collect

296bet may collect the following types of information in order to provide the best service to platform users:

1.1 Personal Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification)
• National ID number or passport number
• Current address
• Email address
• Mobile number

1.2 Account and Transaction Information

• Username and encrypted password
• Deposit and withdrawal history
• Betting and gaming activity records
• Payment method details (bKash, Nagad, Rocket, Upay)
• Bonus and promotional activity history

1.3 Technical Information

• IP address and geographic location
• Browser type and version
• Device information (mobile, tablet, or computer)
• Operating system information
• Session data and log files
• Information collected through cookies and similar tracking technologies

2. How We Collect Information

296bet collects your information in the following ways:

• Directly provided: Information you provide by filling out registration forms, going through the identity verification process, and contacting customer support.
• Automatically collected: Data collected automatically through cookies, pixel tags, and similar technologies while you use the platform.
• Received from third parties: Information received from payment processors, identity verification services, and anti-fraud partners.
• Public sources: Information obtained from legally available public sources that is needed for security verification.

3. How We Use Your Information

Collected information is used only for the following legitimate purposes:

3.1 Account Management and Service Delivery

Your information is used to create, verify, and manage your account. This includes age verification (confirming 21+), identity verification, processing deposits and withdrawals, and awarding bonuses.

3.2 Security and Fraud Prevention

Your information is used to detect suspicious activity, prevent multiple accounts, and comply with anti-money laundering regulations in order to protect your account and funds.

3.3 Communication and Support

Your contact information is used to provide customer service, technical support, transaction confirmations, and important account notifications.

3.4 Service Improvement

Aggregated (anonymous) data is used to analyze and improve the user experience. This information helps us make the platform more user-friendly.

4. Sharing Information with Third Parties

296bet never sells your personal information to third parties for commercial purposes. However, information may be shared in the following circumstances to operate the service:

• Payment processors: Information necessary to process transactions is shared with payment service providers such as bKash, Nagad, Rocket, and Upay.
• Identity verification services: Information is shared with approved verification partners as part of the KYC process.
• Technology partners: Gaming software providers (Pragmatic Play, Evolution Gaming, Spribe, etc.) receive only the information needed to operate gaming services.
• Legal obligations: Information may be disclosed pursuant to a court order or a lawful request from a legal authority.
• Business transfers: In the event of a company merger or acquisition, information may be transferred, but the terms of this policy will continue to apply.

5. Cookies and Tracking Technologies

296bet uses cookies and similar tracking technologies on its website. Cookies are small data files stored in your browser.

5.1 Types of Cookies

• Essential cookies: Required for the core functionality of the platform. Without them, the site may not work properly.
• Functional cookies: Remember your preferences and settings, such as language selection and login status.
• Analytics cookies: Collect anonymous usage data to monitor and improve the performance of our platform.
• Security cookies: Help prevent fraud and unauthorized access.

5.2 Cookie Controls

You can manage cookies through your browser settings. However, disabling essential cookies may cause some important platform features to stop working.

6. Data Storage and Security

296bet applies industry-standard security measures to protect your information. Our security framework includes:

• SSL encryption: All data transmissions are protected with 256-bit SSL/TLS encryption.
• Two-factor authentication: A two-layer security system for accessing your account.
• Encrypted database: Sensitive information is stored in encrypted form on secure servers.
• Regular security audits: Audits are conducted regularly to identify security vulnerabilities.
• Access controls: Only authorized personnel can access a limited amount of information on a need-to-know basis.

6.1 Data Retention Period

Your information is retained for as long as your account is active or as needed to provide the service. Even after an account is closed, certain information may be retained for a specified period to meet legal obligations.

7. Your Rights

As a user of the 296bet platform, you have the following rights:

• Right to access: You may request to know what information we hold about you.
• Right to rectification: You may request the correction of inaccurate or incomplete information.
• Right to erasure: In certain circumstances, you may request the deletion of your information (within the limits of legal obligations).
• Right to object to processing: You may object to the processing of your information for specific purposes.
• Right to data portability: You may request to receive the information you have provided in a structured format.
• Right to withdraw consent: Where processing is based on consent, you may withdraw your consent at any time.

To exercise any of the above rights, email [email protected] or contact our support team via 24/7 live chat.

8. Privacy of Minors

296bet strictly prohibits anyone under the age of 21 from using the platform. Age verification is mandatory during the registration process. If we become aware that someone under the age of 21 has opened an account, that account will be closed immediately and all associated information will be securely deleted.

9. Protection of Payment Information

We pay special attention to protecting information related to financial transactions. All transactions made through bKash, Nagad, Rocket, and Upay are processed through each payment provider's own security systems.

• 296bet never stores your full payment PIN or password.
• All financial information is stored in encrypted form.
• Transaction reference information is retained solely for dispute resolution and auditing purposes.
• The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳500.
• Withdrawals are usually completed within 5 to 30 minutes.

10. Policy Changes

296bet may update this privacy policy from time to time based on service improvements, legal changes, or security requirements. If a significant change is made:

• A notification will be sent to your registered email.
• A special notice will be displayed on the platform.
• The "Last Updated" date at the top of this page will be changed.

If you continue to use the platform after any changes, you will be considered to have accepted the updated policy. We recommend reviewing this page regularly.

11. Contact

For any questions or concerns about this privacy policy, or to exercise your data rights, contact us through the following:

• Live Chat: 24/7 live chat support in Bengali
• Email: [email protected]

We will process your request as quickly as possible and will make every effort to respond in Bengali.